Although my last entry in May hasn't finished the story, there is a new development (or rather non-development) about the case. Ryanair has sent this following letter to our colleague who submitted a complaint. Apparently their favorite excuse is "weather conditions" . What a nonsense. Just to remind you, on April the 20th (a fine, clear & shiny day it was) Ryanair took us from Santander to a destination (Valladolid) where nobody wanted to go (it should be London) since they wanted to carry their technician for free. And then they abandoned us there for the whole 24 hours. So, nothing concerning flight safety, weather conditions and other bla bla bla . Here is their letter :
On behalf of Ryanair, we sincerely apologise for the disruption to your recent flight with us. Ryanair is committed to providing on time services for all passengers and continues to be the No. 1 on-time airline with the lowest level of flight cancellations in Europe, as detailed in audited statistics issued by the UK Civil Aviation Authority. However, notwithstanding the above, there are rare occasions such as adverse weather conditions, unexpected flight safety problems, strikes security risks that affect our flight operation. We sincerely apologise that your flight was one of those occasional flights disrupted. As your flight disruption was outside of the control of Ryanair, we regret to advise you that no monetary compensation is due in this instance. Should you have incurred any additional expenses in relation to this flight disruption, contact your travel insurer to initiate a claim. Please note that UK and Irish residents who purchased Ryanair's (Primary) travel insurance receive cover forTravel Disruption - see Section H of your travel insurance policy for details.
Yours sincerely
RYANAIR PASSENGER COMPENSATION DEPARTMENT
Well, apparently there is another recent case of Ryanair : in another flight, they took the passengers to Girona, while they were supposed to fly to Rome. The news (in Spanish) you can check out here :
http://www.eldiariomontanes.es/prensa/20070628/cantabria/juez-condena-ryanair-pagar_20070628.html
I think I know what poem is the favorite of the Ryanair CEO (whoever and however insensitive he is). It must be Robert Frost's famous poem that ends with :
Two roads diverged in a wood, and I-- I took the one less traveled by,
And that has made all the difference.
And that difference is beneficial : cheaper for Ryanair !
